Refund policy

Returns, Cancellations, Damaged Items & Refunds

14-Day Easy Return Policy

MiniSprays offers a 14-day return window from the date of delivery for eligible products.

To qualify for a standard return, the product must be unused, unopened, and in its original condition. Because we sell fragrance products, opened, used, or partially used fragrances are not eligible for a standard return.

To request a return, email us at orders@minisprays.com with your order number and reason for the return.

Order Cancellations

If your order has not shipped, please contact us at orders@minisprays.com as soon as possible and we can cancel it upon request.

If a cancellation was requested but the package has already shipped, you may refuse the package or mark it "Return to Sender" where possible.

For ordinary customer-initiated returns, return shipping costs are the customer's responsibility.

Refunds for eligible returns are processed after the unopened returned product is received and inspected.

Damaged, Leaking, or Broken Products

Our damaged-product claim process is separate from our standard 14-day return policy.

If your order arrives damaged, leaking, or broken, please email orders@minisprays.com within 3 days of delivery.

Please include your order information and clear photos showing the damaged, leaking, or broken product.

Claims submitted more than 3 days after delivery are not eligible for replacement under our damaged-product claim process.

Wrong Product, Wrong Size, or Fulfillment Error

If you receive the wrong fragrance, wrong size, or another incorrect item due to a MiniSprays fulfillment error, please contact us promptly at orders@minisprays.com with your order information and, where helpful, photos of what you received.

Opening the shipping package to identify an incorrect item does not make the order ineligible for assistance.

If the error was made by MiniSprays, we will provide instructions for resolving the issue. Customers will not be responsible for return shipping costs resulting from a MiniSprays fulfillment error.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please first check with household members, neighbors, around the delivery location, and with the shipping carrier.

If you are still unable to locate the package, contact us at orders@minisprays.com and we will help review the available next steps.

A package marked as delivered does not automatically qualify for a refund or replacement.

Refunds

Approved refunds are issued to the original payment method after an eligible returned product has been received and inspected.

Please allow additional processing time for the refund to appear on your account after it has been issued. Processing times may vary depending on your financial institution.

Shipping fees are non-refundable except where MiniSprays determines otherwise due to a MiniSprays fulfillment error or where otherwise required.

Contact Us

If you have questions about a return, cancellation, damaged product, or refund, contact us at:

orders@minisprays.com